All passengers flying abroad from Stockholm Arlanda airport. When travelling inside European Union, liquor cannot be purchased.
We will accept goods returned for refund within a period of 60 days from the date of purchase, provided that the product has not been used, it is in perfect condition and is returned in its original packaging together with all original items it came with. No refunds will be granted for sunglasses, pharmaceutical goods, alcoholic beverages, tobacco and discounted items. Proof of purchase must be presented in all cases.
We accept card payment by Visa, Mastercard, American Express, Diners, China Union Pay & all major debit cards. In addition we accept cash (SEK) and following foreign currencies in notes only: EUR, DKK, NOK, GBP, CAD, JPY, CHF and USD. If you pay with foreign currency, you get change in SEK.
Legal age for purchasing tobacco in Sweden is 15 years and for liquor 20 years.
We ask your destination to check your eligibility for duty free prices. If the airport where you are flying from Arlanda is not your final destination but you continue your journey with another flight, please inform us about it. All liquids and items over 100 ml must in this case be packed in a sealed bag.
All passengers travelling through the airport. Exception are domestic flights in Sweden.
No, this is only pre-ordering, it is not binding transaction, the transaction is only concluded after picking up the goods and paying in the store, at the airport.
It’s very simply, simply browse around the website, find articles and offers suiting your expectations, add them to the basket, when checking out tell us the date of your departure and select the most convenient pick-up point. Come and pick up your order at the airport, on your way to the flight.
No, you can submit an order as a guest.
The duty free products are only available for travellers flying internationally, therefore by asking you for the flight destination we make sure we can actually process the transaction. Birth of date helps us to determine if we can allow minor users to pre-order liquor products.
Yes, except for liquor.
You can place your pre-order earliest 30 days before and up to 24 hours prior to your departure.
Generally, there is no limit to your pre-orders, you should however keep in mind the allowances limits as specified here. Note that you may have to pay the additional duty and taxes differences if you exceed those limits.
Cancellation is possible, you can do it from your account, after logging in. Other types of modifications are not possible.
You can do it if you are registered customer by logging in to your account.
The payment is happening in the store, at the airport, when you pick-up your pre-order.
No, the prices you see here are final, there are no taxes added on them.
No, the prices on the website and on your pre-order confirmation will be exactly the ones you will be charged in the store, when you will be picking-up your goods.
Your pre-ordered goods will be packed and ready for collection at the pick-up point you selected when placing the pre-order. You can see the location on your pre-order confirmation, if you have difficulties finding the pick-up point give us a call or ask anyone of our sale staff in the duty free shop, they will be happy to assist you to your pick-up point.
You are welcome to add any goods you find in the store to your pre-order and pay for everything together.
Red by Dufry is the leading Duty Free loyalty program. You can earn points almost everywhere you travel, and use them to benefit from in-store discounts and great rewards.
Everyone who has an email address and smart phone for downloading the app.
The Red by Dufry app is available in Google Store and Apple Store.
Yes, there is no cost whatsoever to download and use the app.
You can select the language for the sign up form and for future communication, but the app is currently in English only.
Signing up is easy! After downloading the app fill in the following details: country of residence, email address and password. If you have already created an account for Reserve & Collect, use your Reserve & Collect login details to login to the App.
Yes, you can – although you will only be able to use the RED by Dufry discounts and benefits in those countries in which RED by Dufry is available/operating. As we are rolling-out our loyalty program very quickly across the 63 countries where Dufry is operating, we advise you to check the app for updates on new locations / benefits where to use our RED by Dufry program.
There are three levels of membership: Silver, Gold and Platinum. When you sign up you automatically reach the Silver status. The more you purchase the more points you accumulate and upgrade your membership to next level. As a Silver member you get 5 % loyalty discount, as a Gold member you get 7 % discount and as a Platinum member you get 7 % discount of your purchases at Dufry stores. Note that loyalty discount may vary in different countries. In addition we offer airport-exclusive benefits for RED by Dufry members. Complete list of these benefits can be found in the App or at www.redbydufry.com.
Our program currency is euro. Transactions in foreign currency are converted to euros based on the Dufry corporate exchange rate. For each euro spent you earn 5 points.
In Sweden you can benefit of Red by Dufry in Duty Free Stores at following airports: Stockholm Arlanda, Göteborg Landvetter, Bromma, Malmö, Luleå and Umeå. Please note that tobacco, pharmacy products and electronics are excluded in the program in Sweden.
Threshold for Gold Tier is 2 000 points which equals shopping with 400 euros in 12 months period.
Threshold for Platinum Tier is 5 000 points which equals shopping with 1 000 euros in 12 months period.
The loyalty discount cannot be applied to products that are already on promotion or subject to a discount, nor can it be combined with any other promotional campaigns. There may also be country specific legal restrictions and some stores may have been excluded in the programme. At some airports, there may also be limitations on the number of transactions allowed per customers.
Yes - you can still obtain discounts and points when you use our Reserve and Collect services, just remember to scan your QR code when you collect and pay for your reservation in store.
Red by Dufry membership is personal. The name on the boarding pass and on the application must be the same to benefit from the exclusive RED by Dufry offers.
Yes, points expire after 12 months from the date they have been registered at your account.
You can delete the app at any time from your phone.
If you forgot your password, go either to https://sso.dufry.com/forgot at desktop or select Personal Data at the App and click the "forgot your password" link in the bottom of the login page. Follow the instructions and you will receive an email explaining how to retrieve your password.
You can change your password at any time by going either to https://sso.dufry.com/register?login at desktop or select Personal Data at the App. After logging in fill in the new password, confirm and save it.
Please follow any of these steps:
1. Close and re-open the application;
2. Turn your phone off and back on again;
3. Verify on the Apple App Store or Google Play Store (depending on your device type) that you have the latest version of the application
4. If none of the above options work, please contact our local customer service team. The full list of customer support numbers and emails can be found in the application under Help & Support.
Yes - you can update your country of residence by going on your profile (click the button on the top left corner of the app) then go to the PERSONAL DATA section, log in if necessary and you'll be able to change/update your location there.
It can take up to 7 days to credit your account with the points earned at the time of purchase. If your points are not credited past that period of time, please contact our customer support attaching a copy of the till receipt for the purchase and including your account number.
Within the app, go to your profile (icon on the top left corner) and select Help and Support + Contact Us and contact the appropriate Customer Service team.
It can take up to 7 days for your status to be updated. If the issue still remains after 7 days, please contact the relevant customer support.
Contact your local customer service team providing your account number will be helpful to accelerate the process.