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Privacy Policy


Dufry AG (“Dufry”) appreciates your visit to our web site (“Dufry Website). While visiting Dufry Website you might provide information (such as name, address, telephone numbers, payment details (including payment card number, security code, expiration date, cardholder name and billing address), e-mail address etc.; “personally identifiable information”), if you choose to provide such information to us and other information relating to you and your use of Dufry Website might be collected by us (collectively “Personal Data”). Since data protection is important to us, we have developed this privacy policy to explain how Personal Data is collected, processed, used and protected during visits to Dufry Website (“Privacy Policy”).

Acceptance of Privacy Policy

The access to and use of Dufry Website is subject to the following terms and conditions of this Privacy Policy and all applicable laws. By accessing and browsing Dufry Website, you accept the terms and conditions of the Privacy Policy. Do not proceed to further web pages of Dufry Website, if you disagree with the Privacy Policy. This Privacy Policy may be updated from time to time. Any amendments will come immediately into force and shall be applicable.

Intended use of Personal Data

Dufry collects and processes Personal Data in order to promote the products on Dufry Website, to enable you to use the pre-ordering service, to communicate with you, to send you newsletters and advertising materials or to provide or deliver the goods as chosen and bought by you. Personal Data will also be used for internal statistics to evaluate customer interests and marketing strategies. By completing Dufry contact form you expressly consent to this use. If you wish to withdraw your consent, please contact us as outlined below.

Collection and Use of Personal Data

When you visit Dufry Website you might be on the one hand actively asked to provide information or Personal Data in order to benefit from our offers.

On the other hand, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). In the present case the technology used is Google Analytics and e-commerca platform sales analytics. Your Internet browser automatically transmits to Dufry Website some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. Dufry Website may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies. Dufry Website may use and combine such passively collected anonymous information to provide better service to site Dufry Website visitors, customize Dufry Website based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve Dufry Website for your use.

Information on Cookies

Dufry Website uses tracking technology such as cookies or tags to gather such information as outlined above. Cookies are small pieces of data passed between the browser and server to identify a particular user to web site. These kinds of tracking technologies help Dufry to manage and improve the usability of Dufry Website, for e.g. determining whether there has been any contact between your computer and us in the past and identify the most popular sections of Dufry Website.

You can ensure that your computer setting reflects whether you accept cookies and other tracking technologies or have disabled or deactivated them. You can set your browser to warn you before accepting such tracking technology, or you can also set it to refuse such devices. The specific instructions can be found in the manual of your browser.

Disclosure of Personal Data

Dufry may disclose the Personal Data to its employees, agents, affiliates and third party service providers inside or outside your country of residence for the purposes outlined in this Privacy Policy. Dufry and its agents, affiliates and service providers will hold the Personal Data in their offices or on their servers. Our employees, agents, affiliates and third party service providers who have access to the Personal Data obtained through Dufry Website are obliged to keep such data confidential.

Generally, Dufry will store and process your Personal Data within the European Economic Area. However, the Personal Data that Dufry collects from you may be transferred to, and stored at servers of our affiliated companies in a country outside the European Economic Area. When transferring Personal Data internationally we make sure that we comply with the applicable laws and regulations, for example, by entering into data protection agreements ensuring that the recipients of the Personal Data maintain an adequate level of data protection. By submitting your Personal Data and using Dufry Website, you agree and consent to this transfer, storing or processing.

Dufry and its agents, affiliates and third party service providers may also disclose the Personal Data to governmental agencies or entities, regulatory authorities, or other persons in line with the applicable rules, orders, law enforcement requests, official requests, or similar processes as either required or permitted by the applicable laws.

Security and Confidentiality

Dufry has implemented technical and organizational security measures in order to reasonably protect the Personal Data against unauthorized access, accidental or intentional manipulation, loss and destruction.

Contact Dufry

You are entitled to access to, rectify, complete, update, block or delete Personal Data relating to you by providing proof of identity.

In addition, you are entitled, on legitimate grounds, to object to the processing of any data related to you. You are also entitled to object, at no cost, to the use of the data relating to you for purposes of canvassing, in particular for commercial ends, of a current or a further data processing.

All of the above requests can be made by sending a letter or e-mailing the following address:

Dufry Group AG 
Hohenbühlstrasse 2
8152 Glattbrugg

We need your permission to obtain browsing statistic data in this website. If you continue browsing we consider you accepted the use of cookies our privacy policy and our terms and conditions